Privacy Policy
**Effective date: August 26, 2026**
Honor Behavioral Health, LLC ("Honor Behavioral Health," "Honor," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit **www.honorbh.com**, communicate with us through the website, call us, or use website features such as contact, admissions, or insurance-verification forms.
This Privacy Policy applies to information collected through the website and related online services. It is separate from Honor Behavioral Health's **Notice of Privacy Practices**, which explains how protected health information may be used and disclosed under applicable health-information privacy laws. When information is protected health information, the Notice of Privacy Practices controls to the extent it conflicts with this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you choose to provide, including:
- Your name, telephone number, email address, and preferred method of contact;
- Information included in a contact, admissions, or callback request;
- Insurance-verification information, such as date of birth, insurance carrier, policyholder information, member ID, group number, and other coverage information;
- Information you provide during a telephone call, email exchange, or other communication with Honor; and
- Any other information you voluntarily submit through the website.
Please do not use the website to request emergency assistance. If you or someone else is experiencing an emergency, call 911. If you are experiencing a mental health or substance-use crisis, you may also call or text 988 to reach the Suicide & Crisis Lifeline.
Information Collected Automatically
When you use the website, we and our service providers may automatically collect certain information, such as:
- Internet Protocol address;
- Browser type, device type, and operating system;
- Pages viewed, links selected, referring website, and time spent on the website;
- Approximate geographic area derived from an IP address;
- Advertising campaign, referral, and conversion information; and
- Cookie, pixel, tag, and similar technology identifiers.
How We Use Information
We may use information to:
- Respond to questions and requests for information;
- Contact you about admissions, services, appointments, or insurance verification;
- Determine whether Honor's services may be appropriate for your needs;
- Verify insurance benefits and communicate with insurers or other authorized parties;
- Provide, maintain, secure, and improve the website and our services;
- Understand how visitors find and use the website;
- Measure the effectiveness of outreach and advertising without intentionally using diagnosis, treatment details, insurance identifiers, or form-message content for personalized advertising;
- Prevent fraud, misuse, security incidents, or unlawful activity;
- Comply with legal, regulatory, accreditation, and recordkeeping requirements; and
- Carry out other purposes described when information is collected or authorized by you.
Submitting a website form does not establish a provider-patient relationship and does not guarantee admission, coverage, or the availability of any particular service.
Cookies and Similar Technologies
The website may use cookies, pixels, tags, and similar technologies supplied by Honor or our service providers. These technologies help the website function, remember preferences, understand site traffic, measure advertising performance, and identify technical problems.
Depending on how the website is configured, service providers may include website-hosting, analytics, advertising-measurement, and call-attribution companies such as Wix, Google, and CallRail. These providers may collect browser, device, referral, campaign, and interaction information according to their own terms and privacy practices.
You can control some cookies through your browser settings and any cookie-preference tool presented on the website. Blocking certain cookies may affect website functionality. Honor does not intentionally configure advertising technologies to receive the contents of treatment inquiries, diagnosis information, insurance member IDs, dates of birth, or other sensitive health details.
Call Tracking and Communications
Telephone numbers displayed on the website may use call-attribution technology to help us understand how callers found Honor. This technology may collect the caller's telephone number, date, time, duration, routing information, and the advertising source associated with the call.
If Honor records or transcribes a call, Honor will provide notice and obtain consent when required by applicable law. Do not leave highly sensitive medical information in voicemail or electronic messages unless requested through a communication method approved by Honor.
How We Disclose Information
We may disclose information:
- To employees, clinicians, contractors, and affiliated organizations that need it to perform authorized duties;
- To service providers supporting website hosting, communications, security, analytics, call attribution, insurance verification, admissions, or other business operations;
- To insurers, health plans, providers, or other parties when needed for treatment, payment, health care operations, or as authorized by you;
- To government authorities, regulators, accreditation bodies, law enforcement, courts, or other parties when required or permitted by law;
- When reasonably necessary to protect the rights, safety, security, or property of Honor, our clients, website users, or others;
- In connection with a merger, acquisition, financing, reorganization, or transfer of some or all of Honor's operations, subject to applicable privacy requirements; or
- With your direction or consent.
Honor does not sell personal information for money. We do not disclose personal information to third parties for their independent mass-email marketing. Information governed by HIPAA, 42 CFR Part 2, or other health-information privacy requirements will be used and disclosed as described in the applicable Notice of Privacy Practices and authorizations.
Health Information and Our Notice of Privacy Practices
Information you provide while seeking treatment, arranging payment, verifying insurance, or receiving services may be protected by federal or state health-information privacy laws. Honor's Notice of Privacy Practices explains your rights, Honor's responsibilities, and how protected health information may be used and disclosed.
**[Review Honor Behavioral Health's Notice of Privacy Practices.](/notice-of-privacy-practices)**
The Notice of Privacy Practices should be reviewed separately and may provide additional protections beyond this website Privacy Policy.
Data Security
Honor uses reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include encrypted transmission, access controls, workforce training, and limiting access to people who need information for authorized purposes.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when submitting information online and avoid sending unnecessary sensitive information through ordinary email or general website message fields.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to requests, meeting legal and regulatory requirements, resolving disputes, maintaining appropriate records, and enforcing agreements. Retention periods may vary based on the type of information and the reason it was collected.
Your Choices
You may:
- Decline to provide information, although this may prevent us from responding to a request or verifying benefits;
- Adjust browser or website cookie preferences;
- Ask us to stop sending nonessential marketing emails by using an unsubscribe link or contacting us; and
- Contact us to ask about personal information collected through the website or request a correction, subject to applicable legal and recordkeeping requirements.
Rights relating to medical records or other protected health information are described in Honor's Notice of Privacy Practices.
Children's Privacy
The website is not directed to children under 13, and Honor does not knowingly collect personal information online from children under 13 without authorization from a parent or legal guardian. If you believe a child has provided information through the website without appropriate authorization, please contact us.
Links to Other Websites
The website may link to websites operated by other organizations. Honor is not responsible for the content, security, or privacy practices of those websites. Review the privacy policy of any external website before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Material changes may also be communicated in another appropriate manner.
Contact Us
Questions or concerns about this Privacy Policy may be directed to:
Honor Behavioral Health, LLC
7091 W Emerald Street
Boise, ID 83704
Telephone: (208) 432-0002
For questions or complaints concerning protected health information, please use the contact process provided in Honor's Notice of Privacy Practices.